answers to frequently asked questions
F***ing 2020, right? Please note that some of the information provided on this page may be for “normal” times and could contradict some precautions required by the onset of this global health crisis. Visit the COVID-19 page for current policies. Don’t hesitate to ask for clarification wherever needed. Thanks in advance for not coming in if you’re feeling weird.
Send us a message using the form on our Contact page and we’ll get back to you within 24 hours with a date for you. A $50 non-refundable deposit will be collected to hold your appointment ($25 for Supplementary Sessions). Please review the reschedule policy directly below for more information on that.
If your appointment is further out than you like, we can add you to our waitlist and notify you via email if something sooner opens up.
Surely it goes without saying but please don’t come in if you’re feeling ill or have been in contact with someone who has COVID-19. We’ll work with you to reschedule a couple of weeks later. All other reasons for rescheduling will equate to forfeiture of your initial deposit. A new $50 deposit will be required to hold another spot. No-shows will lose their deposit and will not be rescheduled.
We understand that auditions can come in last minute and if we can work with you to adjust your shoot time for your original date, we will do so. However, this is not guaranteed, so we recommend that you book out or change your audition time if possible to accommodate your headshot appointment.
If we need to reschedule your appointment for any reason, you will be entitled to a return of your deposit (if you do not wish to reschedule).
The remainder of your session fee is due on the day of your session. All deposits are non-refundable.
All of our pricing information is available over on the Pricing page. All referrals and returning clients can take $20 off any session. Be sure to let us know how you heard about us.
Headshots: We utilize a diffused natural light style for acting and corporate headshots because it’s flattering, and well, natural (we think you should look a lot like your headshot when you walk in the room). For actors, these shots are often focused on particular character types with specific wardrobe. We may venture outdoors if it fits the type or mood you’re going for, but for the most part we use textured and color backdrops with natural sunlight combined with soft studio lights in our 800sf space. (Bonus: it can’t rain on our parade when it comes to studio sessions, so we’re never at the mercy of the weather gods.)
PR / Beauty / Fitness Shots: We’re outfitted for all kinds of shoots, including full body fitness, beauty, group photos, and PR shots. We recommend booking at least 2 hours if you want to delve into this more stylized session (especially if combining it with a regular headshot session). We’ve got extra large backdrops, white walls, multi-colored walls for fun, and textured walls for drama.
PR shots can be a really valuable addition to your IMDB, website, and general marketing strategy.
Outdoor / Lifestyle / On-Location: We’re lucky to be surrounded by all kinds of photogenic backdrops at 270˚ Studios, both indoors and outdoors. During your session we may go outside to shoot in front of textured walls or even out on the street. You can get PR style shots here as well as specific character driven headshots. We offer On-Location sessions as well if you need something different. (Sessions involving any outdoor shots are at the mercy of the weather gods.)
Please let us know what you need before coming in so we can be prepared. Feel free to shoot over mood boards, sample photos from our site, or anything else that will give us a visual reference for your goals.
THE BASICS: Yep, you need to wear makeup. You will need at minimum anti-shine powder, which we provide if needed along with a few other basics. Ladies, chances are you can (and should) do your own makeup to ensure you recognize yourself in your photos. If you have areas of concern, know that many, many things can be “fixed” in post in a natural and flattering way. Of course if you’re more comfortable hiring a professional HMUA to glam it up a bit or for PR sessions, we have a list of excellent options.
Please arrive camera-ready for your first look when doing your own H/MU, but bring along your makeup bag and hot hair tools so you can maintain your fly-ness throughout the shoot.
PRO HMUA PREP TIME: If you are hiring a professional HMUA, we will schedule one additional hour of time for you to prep on-site before the session. You must let us know that you’re planning to hire a HMUA when you contact us to book. We can’t provide more than one hour of prep time. If you need more time, you’ll need to make other arrangements with your HMUA. Your HMUA is welcome to stay for touch-ups during the shoot.
CHANGES: Please remember that hair and makeup changes – like curling or waving your hair, or taking makeup from athletic to date night – take time. The simpler your hair and makeup plan is, the more looks you can get. On the flip side, making bigger changes to hair and makeup may give you more versatile (but fewer) looks. There are benefits to both methods, so just be sure to decide what your priorities are before your appointment.
SPECIALTY MAKEUP: If you know you will require something beyond standard headshot makeup – for example: goth, punk, smokey eyes, glam, hosting – please know that you must book, at minimum, a 2-Hour session (this equates to 3 hrs with your HMUA) and you should plan for no more than 4 looks. We will be happy to accommodate more looks if time allows. If you absolutely need more looks, you will need to book more time. If you want to come back another day for a specialty look, please ask about our Supplementary Session.
For On-Location sessions you will need to make arrangements to prep with your HMUA off-site so that you can arrive to the shoot location camera-ready.
Wardrobe is so important! Never leave it to the last minute to figure out. Allison is more than happy to consult on your wardrobe via email before your session or on the day. You can send selfies or pics of your wardrobe choices along with a list of the looks you want to achieve and she’ll get back to you with input. If you’re repped, always check with your agent/manager as they may have very specific requests. And if you need some more hands-on help, a stylist (like past Tandem client Buckley Sampson) will take you shopping and help you devise a solid plan. Whatever input you get, just be sure to narrow down your choices to a reasonable, easy to schlep number before your shoot date.
If you do need input from us, please send along your options via email (not text, please, not text) and Allison will get back to you with recommendations, suggestions, etc.
Both of us are actors so we speak your language. Allison has a background in filmmaking, has experience directing for film, and has worked with actors for years. She will guide you using energy work, scenarios, physicality, etc. She will communicate with you as she shoots and will not just let you wonder if you’re doing things right. But there’s always room for you to try things and get silly too.
If you need matching Slates for some or all of your headshot looks, we can tape these for you during the session. It does take a few minutes before or after each look, so it’s best to plan for fewer looks or book more time if this is something you need. The fee for this service is a flat $65 and includes editing. The files will be uploaded along with your high res images.
Please be sure to let us know if you need this prior to your appointment so we can have the equipment set up and ready to tape.
We are now located in the industrial area of Atwater Village, near Cinelease and Golden Road Brewery. The exact address and parking information will be provided to you a day or two before your scheduled appointment. We do this to check in one more time before your session and to be sure you have easy access to that information.
We shoot out of our large multi-purpose creative space in the industrial area of Atwater Village where we have plenty of room for you to spread out. There’s a bathroom, makeup area, and private changing space. Facilities for On-Location shoots vary.
You’ll receive a link to an online gallery via The Actor’s Photo Lab, as well as an email from us with all the post-shoot details you’ll need and a link to access your high res images. If you add Slates to your session, we’ll include the edited video files in a folder with your high res images.
You’ll receive all links within 1 week of your session. For weekend sessions, links will be sent out by the following Monday.
Additional retouching for Tandem clients (beyond what is included with your session) is $15 per image. The turnaround is usually 5-7 business days but can be shorter or longer depending on our workload at the time you order.
The fee for non-Tandem photo retouching is usually $20 per image, but ultimately depends on the quality of the photo we are working with and the amount of work that is required. You can email it over for an exact quote.
For more information visit our Retouching page.
Yep, we also edit reels. Check out more details: Reels
(We don’t tape reel footage or auditions.)
Check out our gifts page for more details on buying a headshot session or editing credit for the lucky so-and-so in your life.
Don’t worry! We’ll send out an email when you book with more information that is specific to your shoot and tips to help you prepare. And if you have questions, just ask us. We’re nice!