Answers to Frequently Asked Questions
Answers to Frequently Asked Questions
All the details on our response to this difficult situation can be found here: COVID-19 Info
We do not collect a deposit when you first schedule, however, a deposit is due if you need to reschedule your session for any reason. This deposit is non-refundable and is required to set a new appointment date. The amount will be applied to your session fee unless you cancel again, in which case, it will be forfeit and a new deposit will be due to hold another date.
A deposit is not due if we need to reschedule you for any reason.
If you need to make a change, let us know with as much notice as possible so we can try to get your appointment covered by another client. The deposit amount due will depend on how much notice you give us: more than 72 hours requires a $50 non-refundable deposit, less than 72 hours requires 50% of your session fee. Again, this deposit is applied to your new shoot date and is only forfeit if you need to reschedule a second time.
We understand that auditions come up last minute, but we recommend that you treat your session with as much respect as you would an audition or booking and book out for the day of your appointment. We reserve the right to refuse rescheduling if you are a no-show or if you reschedule multiple times.
All of our pricing information is available over on the Pricing page. All referrals and returning clients can take $20 off any session. Be sure to let us know how you heard about us!
Headshots: We love natural light for acting, corporate, and PR headshots because it’s flattering, and well, natural. (Because it’s great to look like your headshot when you walk in the room.) These shots are often focused on particular character types with specific wardrobe. We may venture outdoors if it fits the type or mood you’re going for, but for the most part we use textured and color backdrops with natural sunlight combined with soft studio lights in our 800sf space.
PR and Beauty Shots: We are outfitted for all kinds of shoots, including full body fitness, beauty, group photos, and PR shots. We recommend booking at least 2 hours if you want to delve into this more stylized session (especially if combining it with a regular headshot session). We’ve got extra large backdrops, white walls, multi-colored walls for fun, and textured walls for drama.
Outdoor / Lifestyle: We’re lucky to be surrounded by all kinds of photogenic backdrops at 270˚ Studios, both indoors and outdoors. During your session we may go outside to shoot in front of real walls, in real settings. You can get PR style shots here as well as specific character driven headshots. We also still offer On-Location sessions, samples of which can be viewed on our On-Location Work page.
Send us a message using the form on our contact page and we will respond within 24 hours with a date for you. No deposit is required to hold a date. A deposit will be due if you need to reschedule your originally scheduled session (see the Reschedule Policy above).
If you’re appointment is further out than you want, we can add you to our waitlist and notify you via email if something sooner opens up. Those notices are sent out to multiple clients at once and are filled on a first come, first served basis.
Yes, you need to wear makeup. Unless you’re going for a really raw look, you’ll want to wear a little more makeup than you usually wear for an audition. Guys, you will need at minimum anti-shine powder.
We do not provide full service makeup artistry, but we do provide very basic foundation/powder application most suitable for our male clients, but available to everyone. We highly recommend hiring a hair and makeup artist (HMUA) if you are not totally confident in your own hair and makeup skills or if you just prefer to sit back and relax while someone else does the work. We have a list of really awesome HMUAs that we can send upon request, but you are also welcome to hire anyone you already know and love.
Please note that you must arrange a pre-shoot appointment with your HMUA for the 1-hour, Returning Client, and On-Location sessions so that you can arrive to the shoot camera-ready.
For 2 hours & up, we can arrange to have you arrive to your session up to 60 minutes early to discuss the wardrobe plan and prep with your HMUA before the session. You just need to let us know that you’re planning to hire a HMUA when you contact us to book.
Your HMUA is welcome to stay for changes and touch-ups during the shoot.
We are now located in the industrial area of Atwater Village, near Cinelease and . The exact address and parking information will be provided to you via text a day or two before your scheduled appointment. We do this to check in one more time before your session and to be sure you have easy access to that information.
Generally speaking, we schedule 1-hour sessions in the afternoon, and longer sessions earlier in the day. This allows for time to be added to the front of the session if you should decide to hire a hair and makeup artist and prep at the studio before your shoot. If you are doing PR-style or other studio-lit shots, we may schedule you earlier in the morning or later in the afternoon, as sunlight is not an issue.
Wardrobe is so important! Never leave it to the last minute to figure out. Allison is more than happy to consult on your wardrobe via email before your session or on the day. You can send selfies or pics of your wardrobe choices along with a list of the looks you want to achieve and she’ll get back to you with input. If you’re repped, always check with your agent/manager as they may have very specific requests. And if you need some more hands-on help, a stylist (like Tandem client Buckley Sampson) will take you shopping and help you devise a solid plan. Whatever input you get, just be sure to narrow down your choices to a reasonable, easy to schlep number before your shoot date.
Both of us are actors, so we speak your language. Allison has a background in filmmaking, has experience directing for film, and has worked with actors for years. She will guide you using energy work, scenarios, physicality, etc. She will communicate with you as she shoots and will not just let you wonder if you’re doing things right. But there’s always room for you to try things and get silly too.
We shoot out of our large multi-purpose creative space in the industrial area of Atwater Village where we have plenty of room for you to spread out. There is a bathroom, makeup area, and private changing space. Facilities for On-Location shoots vary.
One week after your session, you’ll receive a link to an online gallery via Reproductions, as well as an email from us with all the post-shoot details you’ll need and a link to access your high res images.
Additional retouching (beyond what is included with your session) is $15 per image. The turnaround is usually 5-7 business days but ultimately depends on our workload at the time you order.
The fee for non-Tandem photo retouching is usually $20 per image, but ultimately depends on the quality of the photo we are working with and the amount of work that is required. You can email it over for a quote.
For more information visit our Retouching page.
Check out our gifts page for more details on buying a headshot session or editing credit for the lucky so-and-so in your life.
Don’t worry! We’ll send out an email when you book with more information that is specific to your shoot and tips to help you prepare. And if you have questions, just ask us. We’re nice!