answers to frequently asked questions
Send us a message using the form on our Contact page and we’ll get back to you within 24 hours with a date for you. A $50 non-refundable deposit will be collected to hold your appointment ($25 for Supplementary Sessions). Please review the reschedule policy right below for more information on that.
New policy alert! We’re all getting used to a new, more open world and the scheduling complications therein, and we have adjusted our policy to reflect this.
Rescheduling less than 7 days before your appointment: A new deposit is due to hold a new date and your original deposit is forfeited. Exception: If you do the work of finding a last minute replacement for yourself, we’ll be happy to move your appointment (and accompanying deposit) to a new date, provided your replacement comes in as scheduled.
Rescheduling more than 7 days before your appointment: Your deposit can go toward a new date. Rescheduling for any reason means that you go to the end of the line, so to speak, so it could be a bit before we can get you back in.
Rescheduling more than once: Your deposit is forfeited the second time you need to reschedule even if it is not within 7 days of your shoot.
Cancelling outright: Your deposit is forfeited.
Auditions: We know they can come in last minute and if we can work with you to adjust your shoot time for your original date, we will do so. However, this is not guaranteed and often unlikely, so we recommend that you book out or change your audition time if possible to accommodate your headshot appointment. A new deposit will still be due if you cancel your appointment for an audition.
Bookings: If you book work – well done and congratulations!!! But also: it likely didn’t sneak up on you. If you go on an audition for a job that could possibly shoot on your headshot day, please let us know so we can line up a possible backup. We will not give away your shoot until you confirm you’ve booked the gig. If you spring a reschedule request on us last minute due to booked work, we will not be able to apply your original deposit to a new appointment and a new deposit will be due.
Illness: Remember when it wasn’t a bad thing to go somewhere while you were sick? Well you shouldn’t! It’s always been a bad thing – particularly when you’re paying to get photos taken of your sick face. No one wants those photos. And no one wants to get sick. Just let us know. Stay home. We’ll figure it out.
HMUAs: While we love makeup artists, we do not view them as an absolute necessity for a headshot session and so we don’t schedule around them. We will try and help you if you’re in a tricky situation with a makeup artist that has cancelled on you, but we cannot be responsible for moving your appointment based on your HMUA’s availability (or lack thereof). We recommend asking your HMUA about their contingency plan for replacing themselves if they book a great gig or get sick last minute before you book them.
If we need to reschedule your appointment for any reason, you will be entitled to a full refund of your deposit if you do not wish to reschedule.
All of our pricing information is available over on the Pricing page. All referrals and returning clients can take $20 off any session. Be sure to let us know how you heard about us.
Headshots: We utilize a diffused natural light style for acting and corporate headshots because it’s flattering, and well, natural (we think you should look a lot like your headshot when you walk in the room). For actors, these shots are often focused on particular character types with specific wardrobe. We may venture outdoors if it fits the type or mood you’re going for, but for the most part we use textured and color backdrops with natural sunlight combined with soft studio lights in our 800sf space. (Bonus: it can’t rain on our parade when it comes to studio sessions, so we’re never at the mercy of the weather gods.)
PR / Beauty / Fitness Shots: We’re outfitted for all kinds of shoots, including full body, fitness, beauty, group photos, and PR portrait shots. We recommend booking 2 hours minimum if you want to delve into this more stylized session (especially if combining it with a regular headshot session). We’ve got extra large backdrops, white walls, multi-colored walls for fun, and textured walls for drama.
PR shots can be a really valuable addition to your IMDB, website, and general marketing strategy.
Outdoor / Lifestyle / On-Location: We’re lucky to be surrounded by all kinds of photogenic backdrops at 270˚ Studios, both indoors and outdoors. During your session we may go outside to shoot in front of textured walls or even out on the street. You can get PR style shots here as well as specific character driven headshots. We offer On-Location sessions as well if you need something different. (Sessions involving any outdoor shots are at the mercy of the weather gods.)
Please let us know what you need before coming in so we can be prepared. Feel free to shoot over mood boards, sample photos from our site, or anything else that will give us a visual reference for your goals.
Planning + Shooting
For those with a makeup routine, chances are you can (and often actually should) do your own makeup to ensure you recognize yourself in your photos. For those who have neither makeup nor a routine, Allison will do basic application to even skin tone and stop shininess. If you have areas of concern, feel free to ask about the post-process to decide if it’s something that needs to be addressed or not.
Please arrive as close to camera-ready as possible for your first look when doing your own H/MU, but bring along your makeup bag and hot hair tools so you can maintain your fly-ness throughout the shoot. If Allison is doing your basic MU application, she will take care of it during the pre-shoot prep time.
PROS: If you decide to hire a professional Hair + Makeup Artist, please be sure to let us know. HERE is a list of artists that have worked with us before, as well as information to keep in mind for booking and scheduling your HMUA.
CHANGES to H/MU: Please remember that hair and makeup changes – like curling or waving your hair, or going from athletic to date night – take time. The simpler your hair and makeup plan is, the more looks you can get. On the flip side, making bigger changes to hair and makeup may give you more versatile – but fewer – looks. There are benefits to both methods, so just be sure to decide what your priorities are before your appointment.
For On-Location sessions you will need to arrive to the shoot location camera-ready.
Wardrobe is so important! And formulating a plan before the session helps everything go smoothly. Never leave it to the last minute to figure out. If you’re repped, check with your agents and/or managers as they may have very specific requests. Allison is also more than happy to consult on your wardrobe before your session or on the day. Here are a couple of options for help on this:
If you do need input from us, we offer a few options. First, the freebies: you can send along your list of looks/types and wardrobe options via email (not text) and Allison will get back to you with feedback. You just need to send this email at least 5 days before your session. A 20-minute zoom consultation is also possible but based on availability.
For more in depth help, we offer a full virtual consultation ($75) where we recommend types to aim for and wardrobe suggestions for you. We’ll start with a request for materials so Allison can lay out a plan for you and then we’ll do a follow up via zoom to go over everything, review your wardrobe, and set the order for your session.
If you want more hands-on help, a stylist (like the lovely Buckley Sampson) will take you shopping and help you devise a solid plan. Whatever input you get, we highly recommend narrowing down your choices to a reasonable, easy to schlep number before your shoot date.
Allison has a background in filmmaking, has experience directing for film, and has worked with actors for years. She will guide you using energy work, scenarios, physicality, etc. She will communicate with you as she shoots and will not just let you wonder if you’re doing things right. But there’s always room for you to try things and get silly too.
If you need matching Slates for some or all of your headshot looks, we can tape these for you during the session. It does take a few minutes before or after each look, so it’s best to plan for fewer looks or book more time if this is something you need. The fee for this service is a flat $65 and includes editing. The files will be uploaded and sent separately from your gallery.
Please be sure to let us know if you need this prior to your appointment so we can have the equipment set up and ready to tape.
We are now located in the industrial area of Atwater Village, near Cinelease and Golden Road Brewery.
You’ll receive an email with a link to your online gallery within one week of your session. You’ll be able to access and download high resolution and web resolution files from this gallery. We’ll also include all the post session details in this email, from retouching to social media sharing to storage.
Additional retouching for Tandem clients, beyond what is included with your session, is $18 per image. The turnaround is usually about a week but can be shorter or longer depending on our workload at the time you order.
The fee for non-Tandem photo retouching is usually $25 per image, but ultimately depends on the quality of the photo we are working with and the amount of work that is required. You can email it over for an exact quote.
For more information visit our Retouching page.
Yep, we also make websites for creatives and other small businesses. Check out more details here: Design
Check out our gifts page for more details on buying a headshot session or design/editing credit for the lucky so-and-so in your life.
As of May 10th, 2021, we are fully vaccinated and will no longer require masks at anytime during sessions. If everyone is fully vaccinated (and comfortable) we will not wear masks during your session. If you are hiring a HMUA, please check with them on their preferences prior to the shoot. We will continue to clean and sanitize surfaces, makeup tools, etc, as we have always done.
Don’t worry! We’ll send out an email when you book with more information that is specific to your shoot and tips to help you prepare. And if you have questions, just ask us. We’re nice!