Tandem Photo

frequently asked questions

and the answers to them!

GENERAL INFORMATION

Whether we’re working with people or things, we’re all about collaboration and communication. Allison has a background that includes production, acting and directing. She applies the principles learned in school, classes and on set to every session, from specific lighting techniques for portraits and products to communicative direction, which helps clients immediately feel more comfortable in front of the camera.

We love photoshop, but for the finished product, we do our best to deliver beautiful images to you from the jump. We give you access to your high res unretouched images via your online gallery, so if you prefer to skip the final pop and polish, that’s alright with us.

For organization purposes, we prefer to book via email. Head over to the contact page to get the ball rolling.

Yes, we offer PayPal Pay Later payment plans that allow you to pay for your session over the course of several months. You can learn more about that here: payment plans

There is a $75 non-refundable deposit required to hold your appointment. That amount goes toward your session provided you keep your appointment as planned, or reschedule within our grace period (more details on that next).

We collect a deposit to ensure that all parties have a stake in keeping the appointment. Once paid, this deposit is 100% non-refundable, no exceptions. 
 
You WILL NOT lose your deposit if you request to reschedule with at least 5 days’ notice. 
 
You WILL lose your deposit if you request to reschedule within 5 days of your appointment. 
 
Super specific example: If your session is on Friday the 25th at 12:35pm, be sure to reschedule by Sunday the 20th at 12:35pm to retain your deposit. If you request to reschedule after that time, you will lose your deposit. 
 
We understand that life happens, but we cannot be responsible for things that come up in your life that prevent you from coming in. For actors, we recommend you book out during the time of your shoot, or that you let us know if there’s even a possibility of a callback or a booking conflict so we can line up a potential backup (you get this info, so share it even if it’s not a done deal). But really, if you’ve booked something, don’t let $75 ruin the celebration.
 
Now the exceptions (you’re right, we said no exceptions, but keep reading anyway):
– If we find someone to take your place, you keep your deposit. In our experience, it’s tricky to find a taker with less than a week’s notice, but we will try because we like being able to pay rent.
– If you find someone to take your place. The deposit is fully transferable if you have a friend who will take the appointment. Kind of like a concert ticket, except headshots. So actually very different, but you get it.
– If we have to reschedule you for any reason, you can opt for a refund and decline to rebook.
 
Please note that not reading this policy is not a valid excuse for requesting that your deposit be refunded. Not sure who we’re talking to here, because now you’ve read the whole thing and you’re the best!
 

We accept Cash, Check, Venmo, Zelle, all major Credit Cards (on-site swipe), and PayPal’s Pay Later payment plan. That’s so many Ps.

We’re in the industrial area of Atwater Village, near Golden Road Brewery. We’ll send you the exact address and a lot more info for the session when you book.

Wardrobe is super important for headshots and should not be left to the last minute. Formulating a plan before the session helps everything go smoothly and gives you all the confidence going into your session. If you’re repped, check with your agents and/or managers as they may have very specific requests. Allison is also more than happy to consult on your wardrobe before your session or on the day. Here are a couple of options for help on this:

If you want to get input from us, we offer a few options. First, the freebies: you can send along your list of looks/types and wardrobe options via google drive or dropbox (not text, please)  and Allison will get back to you with feedback. You just need to send this email at least 5 days before your session. A 20-minute zoom consultation is also possible but based on availability. 

For our full consultation option, head to the next question.

In addition to the freebies described above, Allison offers a Full Virtual Consultation ($150) where she recommends types to aim for, specific wardrobe suggestions, accessorizing tips, hair and makeup / grooming suggestions, shopping links to suggested pieces whenever possible, all presented in the order we recommend shooting. It starts with a request for materials so she can review your goals and current look. She’ll then create a document with the plan laid out and offer a follow up via zoom to go over everything. 

You can do a consultation without booking a session, but it is designed to match the corresponding time.

We can provide the very basics for people that don’t have any experience applying makeup and/or don’t own their own makeup. If you want to hire someone for full hair and makeup/grooming services, you are welcome to do so. We do not make these arrangements for you, but we have a list of excellent options on our HMUA info page

Please read our HMUA info page if you’re considering hiring a pro. You do NOT need to hire someone from our list, but be sure your HMUA knows what they’re doing when it comes to headshot makeup. 

Sharing is session is a great way to save a little money and still get the looks you need. The additional person fee is $125 for shared headshot sessions. 

We recommend booking the Standard 2-hour Session if you want to share your shoot with someone else. If you really want to book the Power Hour, tell us more about what you want to cover directly and we’ll let you know if we can do it. We don’t offer sharing on the Short (30-min) Sesh.

When you book a shared session, we have both you and your shooting partner arrive at the same time and switch back and forth so that one of you shoots while the other preps for the next look. This works best when you’re doing your own hair and makeup and/or you don’t need to make major adjustments between looks.

Hiring a professional HMUA makes a shared session a little more complicated, but is doable. We’ll be happy to get into the weeds with you on the logistics of this if you let us know your specific needs when you reach out.

For corporate team pricing please get in touch directly.

For a friends headshot or a family headshot (not portraits), where we are not also getting individual headshots for each person, there is no extra person fee and we recommend booking the Short Sesh.

We can shoot slates during your shoot for $15 per slate. Setting up for slates does take a little additional time so please set expectations accordingly.

Yes, but do so with caution. Irritated skin doesn’t look great on camera, so if your skin is sensitive, we don’t recommend it and we don’t take responsibility for shots that are problematic due to skin reactions to shaving. We recommend an electric razor always, but you know your skin best. Definitely keep in mind that shaving should not be rushed, so please book enough time to make this change. 

Yes. Our large multi-purpose creative space has plenty of room for you to spread out. There’s a bathroom, makeup area, and private changing space. We have a small kitchenette with water, microwave, and fridge. The studio also has an HVAC system that keeps us from completely melting away during those east side summers and freezing during the winter (jk jk).

Yes. Feel free to bring a playlist for your session. You can hook up your phone to our sound system. We also have Spotify so you can listen to pretty much whatever you want while we work.

We send images to you via an online gallery platform. You can share, create a favorites list, and download images (or the gallery as a whole). For headshots, portraits, corporate and branding sessions, we aim to get this link out to you within one week of your shoot.

As of May 2024 all sessions come with 2 retouched images. Shared sessions come with 2 retouches each. Additional retouching is $20 per photo. Non-Tandem Retouching begins at $30 per image and is offered based on our availability.

As of May 2024 all sessions come with 2 retouched images. Shared sessions come with 2 retouches each. Additional retouching is $20 per photo. Non-Tandem Retouching begins at $30 per image and is offered based on our availability.

Yes. On location pricing is based on several factors. Please reach out via the form below to tell us more about what you’re looking for and we’ll get back to you with a quote as soon as we can.

Yes, we will send you or your recipient a digital gift card that they can use to book an appointment. Just let us know who you’re buying for and how much you want to spend.

Yes! We have a new venture in the works called Toolkit Creative and we’re moving all brand building and support services over there. But you can still shoot us a message here, we’re the same people and we’re happy to chat about whatever you’re looking for.

PRODUCT SESSIONS