rescheduling policy

Please read it. Thanks!

Rescheduling: We collect your Studio Fee up front to ensure that all parties have a stake in keeping the appointment. Once paid, $100 of this payment is considered a holding fee to – you guessed it – “hold” your appointment on our calendar so that no one else can take it. It is non-refundable, no exceptions.

If you request to reschedule your appointment within 5 days of your shoot, your original holding fee is forfeit and a new holding fee is required to hold a new date for you. We will invoice you for $100 upon rebooking you to cover the lost session.

You will not need to pay a new holding fee if you request to reschedule your appointment with at least 5 days’ notice.

If you elect to cancel outright, your Studio Fee will be refunded to you, less the $100 holding fee, which, to state again for the record, is completely non-refundable.

Here’s a super specific example: If your session is on Friday the 25th at 12:35pm, you need to reschedule by Sunday the 20th at 12:35pm to avoid having to pay a new holding fee. If you request to reschedule after that time, we will require a new holding fee to hold a new date for you.

We understand that life happens, but we cannot be responsible for things that come up in your life that prevent you from coming in. For actors, we recommend you book out during the time of your shoot, or that you let us know if there’s even a possibility of a callback or a booking conflict so we can line up a potential backup. (Share the info with us even if it’s not a done deal). But really, if you’ve booked something, don’t let $100 ruin the celebration.

Cancelling Outright: If you cancel your appointment anytime after paying this fee and you do not wish to reschedule, all but $100 will be refunded to you via the method by which you paid.

Exceptions: You’re right, we said no exceptions, except for these exceptions:

– If you find someone to take your place: The holding fee is fully transferable if you have a friend who wants to take the appointment. Kind of like a concert ticket, except headshots. So actually very different, but you get it.
– If we have to reschedule you for any reason, you can opt for a refund and decline to rebook.

Please note that not reading this policy is not a valid excuse for expecting a refund of your holding fee. Not sure who we’re talking to here, because now you’ve read the whole thing and you’re the best!